Navigating a "Digital-First" World: Lessons from a CIO

"Facing a digital transformation? Radical change might be the bold move you need." 🎙️

In this episode, Ales Drabek, the CIO of Lampenwelt and Lucum, shares his insights on balancing technological innovation with cost-effectiveness in the e-commerce industry.

Key lessons that Ales adresses are: 

• The importance of a pragmatic, data-driven, and iterative approach to digital transformation, prioritizing speed and agility over perfectionism in the low-margin e-commerce industry.

• The transformative impact of AI and automation on purchasing, customer service, and back-office processes, and the need to address both the challenges and opportunities presented by these technologies.

• The need to support "forerunners" within the organization to drive change and inspire others to embrace new technologies, as a key strategy for successful digital transformation.

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